Privacy & Cookies

At Elba London we are committed to protecting your privacy and security and meeting the requirements of data protection legislation.

Whilst shopping online we understand that you need to be sure all of your personal details are kept safe and secure.

Personal Data Collected by Elba London

Data you share with us –

When you order at, when you sign up for an account or when you sign up to our newsletter, we may ask for (one or more of) your name, email address, delivery address, telephone number, credit or debit card number, billing or registered address, CVC number, the card’s expiry date and a contact phone number. We never hold any customer payment information.

We may also collect data such as your IP address, browser information such as browser type, Operating System date and time of access etc, and location information.

We collect some of this information using cookies. You can see our cookies policy below.

Reasons for collection your personal data

We use the data you shared with us –

- To fulfil any order that you have placed on

- To create and help you manage your Elba London account

- To allow you to easily return your order

- To respond to your questions or requests

- To send you newsletters on new products, trends, offers and promotions

- To send you any information on any changes we make to our terms and conditions or policies

We use the personal date we collect about you –

- To constantly improve the shopping experience and services we provide for our customers

- To show you adverts for our products we think you might be interested in – on our website or on third party sites including social media sites

 Sharing of your data

We may share your personal data with the following third parties

- Service providers who help us to operate our website and fulfil your orders and deliver our products to you – e.g. credit reference agencies, couriers, IT support etc.

Use of personal data by Elba London

Your information may be transferred by Elba London to another EEA country, for processing, storage, administration or any other use stated in this policy. The purposes and processing associated with any such transfer will comply with all applicable data protection regulations, including the UK Data Protection legislation, and with our obligation to adequately protect and secure your personal information. By providing your personal information to Elba London you consent to the transfer of your information as described above.

Security of personal data

We care about your personal data and know that you trust us to keep it secure.

We are committed to protecting the confidentiality and security of the information that you provide to us and we put in place appropriate technical, physical and organisational security measures to protect against any unauthorised access or damage to, or disclosure or loss of, your information.

You should also be aware that communications over the internet, such as e-mails, are not secure unless they have been encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website (for example, for your account), you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Personal data and your rights

Under data protection legislation you may have certain rights relating to your information that Elba London processes:

1. The right to be informed

2. The right of access

3. The right to rectification

4. The right to erase

5. The right to restrict processing

6. The right to data portability

7. The right to object

8. Rights in relation to automated decision making and profiling.

If you would like to update, correct or access the personal data we hold about you or ask us to stop processing your personal data, you can do here on your newsletter preferences -  or you can contact if you would like to exercise any of your rights under data protection legislation.

Typically we retain your personal data for 10 years. If you wish to request that we no longer use your personal data, please contact us at

Third party sites

Our Website may contain links to other websites and social media sites operated by third parties. Please note that we have no control over how those third parties collect and use your personal data. Those third party sites may have their own privacy policies. You should always read the privacy policy of each website you visit carefully.


Our Website is not directed at, nor do we knowingly collect personal data from, people under the age of 13.

If you are a child, please do not attempt to register for an Elba London product, or otherwise provide us with any personal data.

 How to make a Data Protection complaint

If you are unhappy with the way in which your personal data has been processed please contact us at

If you remain dissatisfied then you have the right to apply directly to the Information Commissioner’s Office for a decision. The Information Commissioner can be contacted at:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF


We may amend this Privacy Policy from time to time for example, to keep it up to date or to comply with legal requirements. You should regularly check this Privacy Policy for updates. If there will be any significant changes made to the use of your personal information in a manner different from that stated at the time of collection, we will notify you by posting a notice on our Website .

In using our website, you are consenting to the collection and use of this information by Elba London as set out in this Privacy Notice, and also acknowledge and agree that we shall not be held responsible for any unauthorized use, distribution, damage or destruction of personal data, except to the extent we are required to accept such responsibility under data protection legislation.


A cookie is a small text file which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer.
We use session cookies to keep track of your current shopping session to personalize your experience and to store items you have added to your shopping bag. If you do not accept session cookies you may not be able to use some features of this Website. When you close your browser, our cookie will be deleted from your computer.