VAT Exemption Explained


Who is entitled to VAT exemption?

As per HMRC wording, “people with a disability, chronic or terminal illness” can be VAT exempt. Chronically sick means that you have an illness that is likely to last a long time and disabled means substantially and permanently handicapped by illness or injury. Some disabilities covered by this include arthritis, diabetes, lupus, angina, Parkinson’s, stroke, dementia, fibromyalgia, MS and ME.

Please be aware that VAT exemption cannot be claimed for temporary disabilities (like a broken bone) or for an able-bodied person (even if they are quite frail).

How do I claim?

If you qualify, to claim VAT exemption we need written confirmation of your name, your address and the nature of your disability and/or chronic or terminal illness.

  1. Please complete the VAT exemption form and press SEND.

  2. Once we have received this information you will receive the VAT discount code to be used at checkout.

Please note we will only be able to dispatch VAT exempt orders once you have declared the details required for VAT exemption.

We do not require proof of your disability but you need to remember that it is an offence to claim falsely that you or someone you are buying for is eligible for VAT exemption under the guidelines.

What we do with your VAT information

We have a legal duty to store these. However, we do not pass the details to anyone except HMRC as it forms part of our VAT obligation.

What to do now?

If after reading this guide you are still unsure if you qualify for VAT relief then please read the HMRC guide or contact us and we will be happy to answer any questions.

If you are satisfied that you do qualify and would like to claim, then you can complete the VAT exemption form here.